Privacy Policy

1. Who we are

Fit Fast Academy ("we", "us", "our") provides online fitness education courses and runs the Recovery Hub in Wolverhampton, UK. We are the data controller for the personal information described in this policy.

If you have any questions about this policy or how we use your information, contact us at [email protected].

2. Information we collect

• Contact details: your name, email address and phone number when you fill in a form, message us or book a session.
• Enquiry details: the course you are interested in and any message you send us.
• Booking details: your preferred date and time, and the treatments you choose at the Recovery Hub.
• Health information: any injuries, medical conditions or pregnancy you tell us about so your therapist can treat you safely. This is sensitive information and we only ask for what is needed.
• Messages: anything you send us by email or WhatsApp.
• Technical information: basic information such as your browser type and device, collected when you visit the website.

3. How we use your information

• To reply to your enquiries and help you choose the right course.
• To arrange, confirm and manage Recovery Hub bookings.
• To keep you safe during treatments by taking account of your health information.
• To provide support to our students, including after they qualify.
• To improve our website, courses and services.
• To meet our legal and regulatory obligations.

4. Our legal bases

Under UK data protection law we rely on the following: your consent (for example when you tick a box on a booking form or share health information); performing a contract with you or taking steps at your request before a contract; our legitimate interests in running and improving our business; and compliance with legal obligations.

5. Who we share your information with

We do not sell your personal information. We only share it with trusted service providers that help us run the website and our services, such as website hosting, email and messaging providers, and payment providers, and only where needed. We may also share information where the law requires it.

6. How long we keep your information

We keep your information only for as long as we need it for the purposes above, including to meet legal, accounting or reporting requirements. When we no longer need it, we delete it or make it anonymous.

7. Keeping your information safe

We take reasonable technical and organisational steps to protect your personal information from loss, misuse and unauthorised access. No method of sending information over the internet is completely secure, so we cannot guarantee absolute security.

8. Your rights

You have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your information in certain circumstances.
• Ask us to restrict or object to how we use your information.
• Withdraw your consent at any time where we rely on it.
• Ask for your information in a portable format.

To use any of these rights, email [email protected]. If you are not happy with how we handle your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website may use cookies and similar technologies to make the site work and to understand how it is used. You can control or delete cookies in your browser settings. Blocking some cookies may affect how the website works.

10. Links to other websites

Our website may link to other sites, such as WhatsApp and our social media pages. We are not responsible for their privacy practices, so please read their policies before sharing your information.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

12. Contact us

Questions about your privacy? Email us at [email protected].